OUPET TERMS AND CONDITIONS FOR PET SITTERS

These terms and conditions (as amended from time to time, the “Terms and Conditions”) govern the manner in which Obba Ltd (or businesses that are legally part of the same group of companies or that become part of that group ("Affiliates", Obba Ltd and Affiliates together referred to as “Oupet”, “we” or “us”)) provides the services offered by Oupet via the website www.oupet.co to the user (“Pet Sitter” or “you”).


1. Definitions

Oupet Services: The Oupet website www.oupet.co and any additional websites and/or applications offered by Oupet that may be used by the Pet Sitter to contact a User for the purpose of sitting pet in accordance with the Pet Sitting Services agreed separately between the Pet Sitter and the User, in which Oupet acts as an intermediary in respect of the Pet Sitting Services.

Pet Sitter: A qualified pet sitter offering Pet Sitting Services to the User via the Oupet Services.

User: An individual using the Oupet Services to contact a Pet Sitter in order to agree on Pet Sitting Services.

Pet Sitting Services: The pet sitting and related services offered and advertised by the Pet Sitter via the Oupet Services, including relevant information about the duration of the service, activities, and any additional services offered by the Pet Sitter.

User Generated Content: communications, images, sounds, and all the material, data, and information that is uploaded or transmitted through the Oupet Services, including all contents that a Pet Sitter or User posts, uploads, published, submits, or transmits via the Oupet Services.

2. Acceptance of the Terms

When using or accessing the Oupet Services, you agree to be bound by these Terms and Conditions. These Terms and Conditions contain the entire understanding between Oupet and the Pet Sitter and supersede all prior and simultaneous agreements between you and Oupet. Please read these Terms and Conditions carefully before using the Oupet Services.

You further agree and understand that that any processing of personal data is subject to Oupet’s Privacy Policy (available here: link). You agree and understand that Oupet’s Privacy Policy is an essential part of these Terms and Conditions.

Oupet reserves the right, at its sole discretion, to change, modify, add or delete any parts of these Terms and Conditions and its Privacy Policy at any time to reflect changes in relevant laws and regulations and any other circumstances which are reasonable in Oupet’s opinion. In case Oupet modifies these Terms and Conditions, Oupet shall make the updated Terms and Conditions available to you via the Oupet Services. The most recent Terms and Conditions shall apply to all use of the Oupet Services, including any orders made after an updated Terms and Conditions are made available via the Oupet Services.


3. Contact Information

Obba Ltd

Kaisaniemenkatu 13 A, 00100 Helsinki

Business ID: 2664004-9

Telephone: +358403527725

E-mail: hello@oupet.co


4. Description of Services

Oupet is the provider of an international pet sitting platform, which connects User who want to look for pet sitting and related services with their favorite Pet Sitter. Oupet acts as an intermediary in respect of the Pet Sitting Services on behalf of the Pet Sitters to Users. The Oupet Services enable User to find local Pet Sitters in various towns and cities based on their preferences. Meanwhile, it enables Pet Sitters to offer their Pet Sitting Services and expertise to attract potential clients.

Each Pet Sitter has its own page (used as a portfolio) with detailed information about themselves, their experience, services and prices. User can contact suitable Pet Sitters by sending message to the relevant Pet Sitters via the Oupet Services. After the User and a Pet Sitter agree on the Pet Sitting Services, User can make order with chosen Pet Sitter via Oupet Services.

The Oupet Services are provided on an “as is” and “as available” basis for your use, without warranties of any kind, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising from course of dealing or usage. Oupet does not warrant that you will be able to access or use the Oupet Services at the times or locations of your choosing, that the Oupet Services will be uninterrupted or error-free, that defects will be corrected, or that the Oupet Services are free of viruses or other harmful components.

The Pet Sitter expressly acknowledges and agrees that Oupet does not provide the Pet Sitting Services offered by the Pet Sitter and is in no way responsible for the Pet Sitting Services. Oupet rejects any responsibility for the Pet Sitting Services offered by the Pet Sitter and shall not be held liable for any dissatisfaction that the User may have with respect to the Pet Sitting Services. The Pet Sitter is solely responsible for the Pet Sitting Services.

The Pet Sitter further expressly agrees to comply with these Terms and Conditions during each step concerning the Pet Sitting Services, including advertising, communication, performance, and fees.


5. Use of the Oupet Services

Subject to your agreement and continuing compliance with these Terms and Conditions, Oupet grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited right to access and use the Oupet Services to contact the User via the Oupet Services and to offer Pet Sitting Services to User. You agree not to use the Oupet Services for any other purpose than expressly agreed herein.

Any use of the Oupet Services in violation of these Terms and Conditions is strictly prohibited and can result in the immediate revocation of your right to use the Oupet Services. Oupet reserves the right to present any claims under applicable law in case of a violation of these Terms and Conditions.

The following restrictions apply to the use of the Oupet Services:

  • You shall not sell, rent or give away your account details, create an account using a false identity or information, or on behalf of someone other than yourself. You shall not use the Oupet Services if you have previously been removed, banned or blocked from the Oupet Services by Oupet.

You expressly agree that you will not, under any circumstances:

  • Engage in any act that would reasonably be in conflict with the spirit or intent of the Oupet Services or these Terms and Conditions or make improper use of the Oupet Services and any support services offered by Oupet, including sending chain letters, junk or spam e-mail or repetitive messages to anyone.
  • Use automation software, bots, hacks, mods or any unauthorized 3rd-party software designed to modify or interfere with the Oupet Services or in any other way disrupt, overburden, or aid or assist in the disruption or overburdening of any computer or server (“Server”) used to offer or support the Oupet Services.
  • Attempt to gain unauthorized access to the Oupet Services, accounts registered to other Pet Sitters or to the computers, Servers, or networks connected to the Oupet Services by any means other than the user interface provided by Oupet, including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Oupet Services.
  • Post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive. Post any information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content.
  • Attempt to, or harass, abuse, or harm, or advocate or incite harassment, abuse, or harm of another person, group, including Oupet employees and Oupet’s service representatives, other Pet Sitters or Users using the Oupet Services.
  • Make available through the Oupet Services any material or information that infringes any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or other right of any person or entity or impersonates any other person, including without limitation an Oupet employee.
  • Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide the Oupet Services or any Oupet service, or to obtain any information from the Oupet Services using any method not expressly permitted by Oupet.
  • Solicit or attempt to solicit personal information from other Users of the Oupet Services or Pet Sitters or collect or post anyone’s private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through the Oupet Services.

Oupet reserves the right to determine what conduct it considers to be in violation of these Terms and Conditions or otherwise outside the intent or spirit of these Terms and Conditions. Without limiting any other remedies, Oupet may limit, suspend, terminate, modify, or delete accounts or access to the Oupet Services or portions thereof if you are, or Oupet suspects that you are, failing to comply with any of these Terms and Conditions. Oupet is under no obligation to compensate you for any losses due to such termination. Oupet also reserves the right to terminate any account that has been inactive for 365 days.

By transmitting or submitting any User Generated Content while using the Oupet Services, you affirm, represent and warrant that such transmission or submission is (a) accurate and not confidential; (b) not in violation of any laws, contractual restrictions or other third party rights, and that you have permission from any third party whose personal information or intellectual property is comprised in the User Generated Content; (c) free of viruses, adware, spyware, worms or other malicious code; and (d) you acknowledge and agree that any of your personal information within such content will at all times be processed by Oupet in accordance with its Privacy Policy. Oupet reserves the right in its sole discretion to review, monitor, prohibit, edit, delete, disable access to or otherwise make unavailable any User Generated Content without notice for any reason at any time. Oupet assumes no responsibility for the conduct of any user submitting any User Generated Content, and assumes no responsibility for monitoring the Oupet Services for inappropriate content or conduct. Oupet does not, and cannot, pre-screen or monitor all User Generated Content. Your use of the Oupet Services is at your own risk. By using the Oupet Services, you may be exposed to User Generated Content that is offensive, indecent or otherwise not in line with your expectations. You bear all risks associated with the use of any User Generated Content available in connection with the Oupet Services.


6. Login Information

When registering for the Oupet Services, you will be required to provide a username, email address and a password (“Login Information“). You shall not share the Login Information, nor let anyone else access your account or do anything else that might jeopardize the security of your account. In the event that you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized use of your Login Information, you shall contact Oupet immediately. You are solely responsible for maintaining the confidentiality of your Login Information, and you will be responsible for all uses of the Login Information, including any sale of Pet Sitting Services, whether or not authorized by you. You are responsible for anything that happens through your account. The Oupet Services support one account login at the same time on the same device.

As a Pet Sitter, you may create User Generated Content. To this end, you will be asked a variety of questions about the Pet Sitting Services to be listed, including, but not limited to yourself, your accomodation and pets (if relevant), the type of the Pet Sitting Services and pricing. The User Generated Content that you create will be made publicly available via the Site, except for your personal contact information such as detailed address, phone number, email and social security number. Users will be able to book your Pet Sitting Services via the Site based upon the information provided in your page. You understand and agree that once a User books your Pet Sitting Services, the price for such Pet Sitting Services may not be altered. Oupet reserves the right to remove or reclaim any usernames or deny your access to any User Generated Content at any time and for any reasons, including but not limited to claims by a third party that a username violates the third party’s rights.


7. Termination of the Oupet Services

Oupet reserves the right to stop offering and/or supporting the Oupet Services or a part of the Oupet Services at any time, at which point your right to use the Oupet Services or a part thereof will be automatically terminated. In such event, Oupet shall not be required to provide refunds, benefits or other compensation to Pet Sitters in connection with such discontinued Oupet Services. Any User Generated Content may be deleted in connection with such termination of the Oupet Services

You may terminate your account at any time and for any reason by following the process described on our support page to inform Oupet that you wish to terminate your account.


8. Ownership of the Oupet Services and any User Generated Content

All rights, title and interest in and to the Oupet Services are owned by Oupet. Oupet reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in the Oupet Services. Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your account, and you further acknowledge and agree that all rights in and to your account are and shall forever be owned by and inure to the benefit of Oupet.

Oupet does not claim any ownership rights in your User Generated Content and nothing in these Terms and Conditions is intended to restrict any rights that you may have to use and exploit your User Generated Content. You shall retain your ownership of your User Generated Content. However, you hereby grant to Oupet, including any Affiliates, an irrevocable, perpetual, transferable, fully paid-up, royalty-free, worldwide license (including the right to sublicense and assign to third party) and right to copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, transfer, transmit, publicly display, publicly perform, or provide access to electronically, communicate to the public by telecommunication, enter into computer memory, and use in any way, your User Generated Content as well as all modified and derivative works thereof for the purpose of and in connection with the provision of the Oupet Services, including marketing and promoting the Oupet Services. Notwithstanding the foregoing, Oupet shall not use any User Generated Content for marketing purposes, without the prior written consent of the User and the Pet Sitter.

You also hereby grant to Oupet and any Affiliates the right to authorize others to exercise any of the rights granted to Oupet and any Affiliates under these Terms and Conditions. Except as prohibited by law, you waive any rights of attribution and/or any moral rights you may have in your User Generated Content, regardless of whether your User Generated Content is altered or changed in any manner. Oupet has no obligation to monitor or enforce your intellectual property rights in or to your User Generated Content.


9. Payment of the Pet Sitting Services and Applicable Expenses

Any Pet Sitting Services reserved, ordered or purchased by Users via the Oupet Services are paid to Oupet. Oupet will release the payment for the Pet Sitting Services to the Pet Sitter, less a service fee of eight (8), percent within three (3) days from the date when the Pet Sitter has provided to the User all products and services included in the Pet Sitting Services as agreed with the User.

When a reference is made to the duration of the Pet Sitting Services, it shall mean the duration of the service included in the Pet Sitting Services from the first day of the Pet Sitting Services until the final day of the service included in the same Pet Sitting Services.

Any additional travel expenses incurred by the Pet Sitter in connection with the Pet Sitting Services, such as taxi rides from the Pet Sitter’s location to the User’s location, shall be paid by the User and will be added to the balance payable by the User. The User is responsible for expense incurred beyond the service description, unless otherwise agreed with the Pet Sitter. All prices are displayed in euros (EUR) and are inclusive of VAT. The Pet Sitter shall be solely responsible for any applicable taxes, such as VAT and other payments, related to the Pet Sitting Services.


10. Changes to the Pet Sitting Services

The User and/or the Pet Sitter must notify Oupet immediately of any changes to the Pet Sitting Services, including changes to the schedule or location of the services included in the Pet Sitting Services before the Pet Sitting Services are performed.

Notification of any changes can be made by phone along with written notice sent via email for documentation. If an email is sent, a confirmation of receipt will be sent back by Oupet via email.


11. Refunds and Cancellations

User can cancel the ordered Pet Sitting Services anytime before the scheduled date of the Pet Sitting Services without being entitled to any penalty. In case the User cancels the Pet Sitting Services after a part of Pet Sitting Services is performed, the User shall only pay for performed part of the Pet Sitting Services according to the Pet Sitting Services’ price. The rest of the Pet Sitting Services which is not performed will be cancelled without any fee.

After the Pet Sitter confirm the order of Pet Sitting Services from User, the Pet Sitter cannot cancel the Pet Sitting Service order. In the event that the Pet Sitter will not be able to provide or continue to provide the Pet Sitting Services, it is the Pet Sitter’s sole responsibility to find a qualified substitute pet sitter and immediately notify Oupet and the User by either making a phone call or sending email to Oupet’s customer support.

If the fulfilment of the Pet Sitting Services have been prevented due to a reason solely attributed to Oupet, Oupet shall transfer the payment for the Pet Sitting Services to the Pet Sitter, less a service fee of 8% as described above.


12. Failure to Perform

The Pet Sitter expressly understands and agrees that due to the limited and subjective nature of the Pet Sitting Services, Oupet cannot be held responsible or liable for the Pet Sitter’s failure to perform in any way in accordance with the Pet Sitting Services offered by the Pet Sitter or any changes to the Pet Sitting Services. The Pet Sitter shall remain solely responsible for the Pet Sitting Services.

If the fulfilment of a contractual obligation of Oupet has been prevented due to a fire, casualty, strike or other civil disturbances, Acts of God, including but not limited to, road closures, severe traffic, fire, terrorism or other causes that Oupet could not have foreseen or prevented, it is deemed to be a matter of force majeure. Oupet shall inform the Pet Sitter of the force majeure event as soon as possible. No obligation for compensation will arise from a failure to fulfil a contractual obligation from the time of the force majeure. If the fulfilment of Oupet’s obligations is prevented for thirty (30) days due to a force majeure event, the Pet Sitter is entitled to terminate its use of the Oupet Services and obligations under these Terms and Conditions with immediate effect.


13. Non-Employment and No Insurance

The Pet Sitter acknowledges and agrees that it shall provide the Pet Sitting Services as an independent entrepreneur to the User. Nothing herein contained shall be deemed to create an employment contract or similar relationship between Oupet and the Pet Sitter.

Oupet does not provide any type of insurance to the Pet Sitter. The Pet Sitter is solely responsible for obtaining and maintaining adequate and appropriate insurance when performing the Pet Sitting Services offered to the User. The Pet Sitter shall provide the Pet Sitting Services at its own risk and Oupet shall not be liable for any loss, damage, injury or death which arises during or as a result of any travel, work or other action undertaken by the Pet Sitter in connection with the Pet Sitting Services.

As a Pet Sitter, you acknowledge and agree that neither Oupet nor pet's owner(s) have any responsibility to reimburse or otherwise cover you for any property damage that may be caused by a guest pet, and you hereby agree not to seek any such reimbursement or other damages from Oupet or a pet owner(s) in the event of any such property damage.


14. Limitation of Liability and Indemnification

Oupet shall not be liable to you for any indirect, incidental, consequential, special, punitive or other similar damages, including but not limited to loss of revenues, lost profits, lost data or business interruption or other intangible losses (however such losses are qualified), arising out of or relating in any way to these Terms and Conditions or the Oupet Services, whether based on contract, tort or any other legal theory, and whether or not Oupet has been advised of the possibility of such damages. The maximum amount payable by Oupet to you for whatever reason shall be the total amount you have paid to Oupet in accordance with these Terms and Conditions. You acknowledge and agree that if you have not paid anything to Oupet, your sole remedy (and Oupet’s exclusive liability) for any dispute with Oupet is to stop using the Oupet Services and to terminate your account.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above disclaimers and limitations may not apply to you. To the extent that Oupet may not, as a matter of applicable law, disclaim any warranty or limit its liability as set forth herein, the scope of such warranty and the extent of Oupet’s liability shall be the minimum permitted under such applicable law.

You agree to indemnify, defend and hold Oupet harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any third-party resulting from or arising out of your use of the Oupet Services, or any breach by you of these Terms and Conditions, however, the foregoing does not apply if the infringement of rights is not attributable to your intentional or negligent behaviour.


15. Severability

You and Oupet agree that if any portion of these Terms and Conditions or of the Oupet Privacy Policy is found illegal or unenforceable, in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the terms, which shall continue to be in full force and effect.


16. Assignment

Oupet may assign or delegate its rights and/or obligations under these Terms and Conditions and/or the Oupet Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms and Conditions or Privacy Policy without Oupet’s prior written consent, and any unauthorized assignment and delegation by you is ineffective.


17. No Waiver

The failure of Oupet to require or enforce strict performance by you of any provision of these Terms and Conditions or the Oupet Privacy Policy or failure to exercise any right under them shall not be construed as a waiver or relinquishment of Oupet’s right to assert or rely upon any such provision or right in that or any other instance.

The express waiver by Oupet of any provision, condition, or requirement of these Terms and Conditions or the Oupet Privacy Policy shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Except as expressly and specifically set forth in this these Terms and Conditions, no representations, statements, consents, waivers, or other acts or omissions by Oupet shall be deemed a modification of these Terms and Conditions nor legally binding, unless documented in physical writing, hand signed by you and a duly appointed officer of Oupet.


18. Notices

Oupet may notify you via and via e-mail or any other means by using the contact information you have provided. All notices given by you or required from you under these Terms and Conditions or the Oupet Privacy Policy shall be in writing and addressed to: or by regular mail to Obba Ltd. Attn: Legal, Kaisaniemenkatu 13 A, FI-00100 Helsinki, Finland. Any notices that you provide without compliance with this section on notices shall have no legal effect.


19. Jurisdiction and Dispute Resolution

These Terms and Conditions shall be interpreted, construed and enforced in all respects in accordance with the laws of Finland.


OUPET TERMS AND CONDITIONS FOR USERS

These terms and conditions (as amended from time to time, the “Terms and Conditions”) govern the manner in which Obba Ltd (or businesses that are legally part of the same group of companies or that become part of that group ("Affiliates", Obba Ltd and Affiliates together referred to as “Oupet”, “we” or “us”)) provides the services offered by Oupet via the website www.oupet.co to the user (“User” or “you”).


1. Definitions

Oupet Services: The Oupet website www.oupet.co and any additional websites and/or applications offered by Oupet that may be used by the User to contact a Pet Sitter for the purpose of sitting pet in accordance with the Pet Sitting Services agreed separately between the User and the Pet Sitter , in which Oupet acts as an intermediary in respect of the Pet Sitting Services.

Pet Sitter: A qualified pet sitter offering Pet Sitting Services to the User via the Oupet Services.

User: An individual using the Oupet Services to contact a Pet Sitter in order to agree on Pet Sitting Services.

Pet Sitting Services: The pet sitting and related services offered and advertised by the Pet Sitter via the Oupet Services, including relevant information about the duration of the service, activities, and any additional services offered by the Pet Sitter.

User Generated Content: communications, images, sounds, and all the material, data, and information that is uploaded or transmitted through the Oupet Services, including all contents that a Pet Sitter or User posts, uploads, published, submits, or transmits via the Oupet Services.

2. Acceptance of the Terms

When using or accessing the Oupet Services, you agree to be bound by these Terms and Conditions. These Terms and Conditions contain the entire understanding between Oupet and the User and supersede all prior and simultaneous agreements between you and Oupet. Please read these Terms and Conditions carefully before using the Oupet Services.

You further agree and understand that that any processing of personal data is subject to Oupet’s Privacy Policy (available here: link). You agree and understand that Oupet’s Privacy Policy is an essential part of these Terms and Conditions.

Oupet reserves the right, at its sole discretion, to change, modify, add or delete any parts of these Terms and Conditions and its Privacy Policy at any time to reflect changes in relevant laws and regulations and any other circumstances which are reasonable in Oupet’s opinion. In case Oupet modifies these Terms and Conditions, Oupet shall make the updated Terms and Conditions available to you via the Oupet Services. The most recent Terms and Conditions shall apply to all use of the Oupet Services, including any orders made after an updated Terms and Conditions are made available via the Oupet Services.


3. Contact Information

Obba Ltd

Kaisaniemenkatu 13 A, 00100 Helsinki

Business ID: 2664004-9

Telephone: +358403527725

E-mail: hello@oupet.co


4. Description of Services

Oupet is the provider of an international pet sitting platform, which connects User who want to look for pet sitting and related services with their favorite Pet Sitter. Oupet acts as an intermediary in respect of the Pet Sitting Services on behalf of the Pet Sitters to Users. The Oupet Services enable User to find local Pet Sitters in various towns and cities based on their preferences. Meanwhile, it enables Pet Sitters to offer their Pet Sitting Services and expertise to attract potential clients.  

Each Pet Sitter has its own page (used as a portfolio) with detailed information about themselves, their experience, services and prices. User can contact suitable Pet Sitters by sending message to the relevant Pet Sitters via the Oupet Services. After the User and a Pet Sitter agree on the Pet Sitting Services, User can make order with chosen Pet Sitter via Oupet Services.

The Oupet Services are provided on an “as is” and “as available” basis for your use, without warranties of any kind, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising from course of dealing or usage. Oupet does not warrant that you will be able to access or use the Oupet Services at the times or locations of your choosing, that the Oupet Services will be uninterrupted or error-free, that defects will be corrected, or that the Oupet Services are free of viruses or other harmful components.

The User expressly acknowledges and agrees that Oupet does not provide the Pet Sitting Services offered by the Pet Sitter and is in no way responsible for the Pet Sitting Services. Oupet rejects any responsibility for the Pet Sitting Services offered by the Pet Sitter and shall not be held liable for any dissatisfaction that the User may have with respect to the Pet Sitting Services. The Pet Sitter is solely responsible for the Pet Sitting Services.


5. Use of the Oupet Services

Subject to your agreement and continuing compliance with these Terms and Conditions, Oupet grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited right to access and use the Oupet Services to contact the Pet Sitters available via the Oupet Services and to order the Pet Sitting Services offered by such Pet Sitters. You agree not to use the Oupet Services for any other purpose than expressly agreed herein.

Any use of the Oupet Services in violation of these Terms and Conditions is strictly prohibited and can result in the immediate revocation of your right to use the Oupet Services. Oupet reserves the right to present any claims under applicable law in case of a violation of these Terms and Conditions.

The following restrictions apply to the use of the Oupet Services:

  • You shall not sell, rent or give away your account details, create an account using a false identity or information, or on behalf of someone other than yourself. You shall not use the Oupet Services if you have previously been removed, banned or blocked from the Oupet Services by Oupet.
  • The Oupet Services may only be used for non-commercial purposes. You shall not use the Oupet Services to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk or spam e-mail or repetitive messages to anyone.

You expressly agree that you will not, under any circumstances:

  • Engage in any act that would reasonably be in conflict with the spirit or intent of the Oupet Services or these Terms and Conditions or make improper use of the Oupet Services and any support services offered by Oupet.
  • Use automation software, bots, hacks, mods or any unauthorized 3rd-party software designed to modify or interfere with the Oupet Services or in any other way disrupt, overburden, or aid or assist in the disruption or overburdening of any computer or server (“Server”) used to offer or support the Oupet Services.
  • Attempt to gain unauthorized access to the Oupet Services, accounts registered to other Users or to the computers, Servers, or networks connected to the Oupet Services by any means other than the user interface provided by Oupet, including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Oupet Services.
  • Post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive. Post any information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content.
  • Attempt to, or harass, abuse, or harm, or advocate or incite harassment, abuse, or harm of another person, group, including Oupet employees and Oupet’s service representatives, other Users or Pet Sitters using the Oupet Services.
  • Make available through the Oupet Services any material or information that infringes any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or other right of any person or entity or impersonates any other person, including without limitation an Oupet employee.
  • Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide the Oupet Services or any Oupet service, or to obtain any information from the Oupet Services using any method not expressly permitted by Oupet.
  • Solicit or attempt to solicit personal information from other Users of the Oupet Services or Pet Sitters or collect or post anyone’s private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through the Oupet Services.

Oupet reserves the right to determine what conduct it considers to be in violation of these Terms and Conditions or otherwise outside the intent or spirit of these Terms and Conditions. Without limiting any other remedies, Oupet may limit, suspend, terminate, modify, or delete accounts or access to the Oupet Services or portions thereof if you are, or Oupet suspects that you are, failing to comply with any of these Terms and Conditions. Oupet is under no obligation to compensate you for any losses due to such termination. Oupet also reserves the right to terminate any account that has been inactive for 365 days.

By transmitting or submitting any User Generated Content while using the Oupet Services, you affirm, represent and warrant that such transmission or submission is (a) accurate and not confidential; (b) not in violation of any laws, contractual restrictions or other third party rights, and that you have permission from any third party whose personal information or intellectual property is comprised in the User Generated Content; (c) free of viruses, adware, spyware, worms or other malicious code; and (d) you acknowledge and agree that any of your personal information within such content will at all times be processed by Oupet in accordance with its Privacy Policy. Oupet reserves the right in its sole discretion to review, monitor, prohibit, edit, delete, disable access to or otherwise make unavailable any User Generated Content without notice for any reason at any time. Oupet assumes no responsibility for the conduct of any user submitting any User Generated Content, and assumes no responsibility for monitoring the Oupet Services for inappropriate content or conduct. Oupet does not, and cannot, pre-screen or monitor all User Generated Content. Your use of the Oupet Services is at your own risk. By using the Oupet Services, you may be exposed to User Generated Content that is offensive, indecent or otherwise not in line with your expectations. You bear all risks associated with the use of any User Generated Content available in connection with the Oupet Services.


6. Login Information

When registering for the Oupet Services, you will be required to provide a username, email address and a password (“Login Information“). You shall not share the Login Information, nor let anyone else access your account or do anything else that might jeopardize the security of your account. In the event that you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized use of your Login Information, you shall contact Oupet immediately. You are solely responsible for maintaining the confidentiality of your Login Information, and you will be responsible for all uses of the Login Information, including any sale of Pet Sitting Services, whether or not authorized by you. You are responsible for anything that happens through your account. The Oupet Services support one account login at the same time on the same device.

As a User, you may create User Generated Content. To this end, you will be asked a variety of questions including, but not limited to yourself, your pet and the service that you are looking for. The User Generated Content that you create will not be transferred to the Pet Sitters without your written consent. Users will be able to book Pet Sitting Services via the Site based upon the information provided. Oupet reserves the right to remove or reclaim any usernames or deny your access to any User Generated Content at any time and for any reasons, including but not limited to claims by a third party that a username violates the third party’s rights.


7. Termination of the Oupet Services

Oupet reserves the right to stop offering and/or supporting the Oupet Services or a part of the Oupet Services at any time, at which point your right to use the Oupet Services or a part thereof will be automatically terminated. In such event, Oupet shall not be required to provide refunds, benefits or other compensation to Users in connection with such discontinued Oupet Services. Any User Generated Content may be deleted in connection with such termination of the Oupet Services

You may terminate your account at any time and for any reason by following the process described on our support page to inform Oupet that you wish to terminate your account.


8. Ownership of the Oupet Services and any User Generated Content

All rights, title and interest in and to the Oupet Services are owned by Oupet. Oupet reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in the Oupet Services. Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your account, and you further acknowledge and agree that all rights in and to your account are and shall forever be owned by and inure to the benefit of Oupet.

Oupet does not claim any ownership rights in your User Generated Content and nothing in these Terms and Conditions is intended to restrict any rights that you may have to use and exploit your User Generated Content. You shall retain your ownership of your User Generated Content. However, you hereby grant to Oupet, including any Affiliates, an irrevocable, perpetual, transferable, fully paid-up, royalty-free, worldwide license (including the right to sublicense and assign to third party) and right to copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, transfer, transmit, publicly display, publicly perform, or provide access to electronically, communicate to the public by telecommunication, enter into computer memory, and use in any way, your User Generated Content as well as all modified and derivative works thereof for the purpose of and in connection with the provision of the Oupet Services, including marketing and promoting the Oupet Services. Notwithstanding the foregoing, Oupet shall not use any photographs created as part of the Pet Sitting Services for marketing purposes, without the prior written consent of the User and the Pet Sitter.

You also hereby grant to Oupet and any Affiliates the right to authorize others to exercise any of the rights granted to Oupet and any Affiliates under these Terms and Conditions. Except as prohibited by law, you waive any rights of attribution and/or any moral rights you may have in your User Generated Content, regardless of whether your User Generated Content is altered or changed in any manner. Oupet has no obligation to monitor or enforce your intellectual property rights in or to your User Generated Content.


9. Payment of the Pet Sitting Services and Applicable Expenses

Use of the Oupet Services is free. However, any Pet Sitting Services reserved, ordered or purchased via the Oupet Services may be subject to payment. Payment to Oupet for the reserved, ordered or purchased Pet Sitting Services has to be made at the same day after the Pet Sitting Services are fully performed. For example, if the dog boarding stay ends at 10am on 16 August 2016, you have to make full payment to Oupet for the service of dog boarding no later than 11:59pm of 16 August 2016. You agree to pay all fees incurred by you or anyone using an account registered to you. You authorize Oupet to store your payment method information and charge your payment method in accordance with these Terms and Conditions the fees payable by you.

When a reference is made to the duration of the Pet Sitting Services, it shall mean the duration of the service included in the Pet Sitting Services from the first day of the Pet Sitting Services until the final day of the service included in the same Pet Sitting Services.

Any additional travel expenses incurred by the Pet Sitter in connection with the Pet Sitting Services, such as taxi rides from the Pet Sitter’s location to the User’s location, shall be paid by the User and will be added to the balance payable by the User. The User is responsible for expense incurred beyond the service description, unless otherwise agreed with the Pet Sitter. All prices are displayed in euros (EUR) and are inclusive of VAT.


10. Changes to the Pet Sitting Services

The User and/or the Pet Sitter must notify Oupet immediately of any changes to the Pet Sitting Services, including changes to the schedule or location of the services included in the Pet Sitting Services before the Pet Sitting Services are performed.

Notification of any changes can be made by phone along with written notice sent via email for documentation. If an email is sent, a confirmation of receipt will be sent back by Oupet via email.


11. Refunds and Cancellations

User can cancel the ordered Pet Sitting Services anytime before the scheduled date of the Pet Sitting Services without being entitled to any penalty. In case the User cancels the Pet Sitting Services after a part of Pet Sitting Services is performed, the User shall only pay for performed part of the Pet Sitting Services according to the Pet Sitting Services’ price. The rest of the Pet Sitting Services which is not performed will be cancelled without any fee.

After the Pet Sitter confirm the order of Pet Sitting Services from User, the Pet Sitter cannot cancel the Pet Sitting Service order. In the event that the Pet Sitter will not be able to provide or continue to provide the Pet Sitting Services, it is the Pet Sitter’s sole responsibility to find a qualified substitute pet sitter and immediately notify Oupet and the User by either making a phone call or sending email to Oupet’s customer support.

If the fulfilment of the Pet Sitting Services have been prevented due to a reason solely attributed to Oupet, Oupet shall transfer the payment for the Pet Sitting Services to the Pet Sitter, less a service fee of 8% as described above.


12. Failure to Perform

The User expressly understands and agrees that due to the limited and subjective nature of the Pet Sitting Services, Oupet cannot be held responsible or liable for the Pet Sitter’s failure to perform in any way in accordance with the Pet Sitting Services offered by the Pet Sitter or any changes to the Pet Sitting Services. The Pet Sitter shall remain solely responsible for the Pet Sitting Services.

Oupet recommends the User to point out to the Pet Sitter any important details about the pet including but not limited to diet, medication and accommodation that the Pet Sitter should pay attention to. Oupet is not responsible if the Pet Sitter fails to comply with User’s instruction for whatever reason.

If the fulfilment of a contractual obligation of Oupet has been prevented due to a fire, casualty, strike or other civil disturbances, Acts of God, including but not limited to, road closures, severe traffic, fire, terrorism or other causes that Oupet could not have foreseen or prevented, it is deemed to be a matter of force majeure. Oupet shall inform the Pet Sitter of the force majeure event as soon as possible. No obligation for compensation will arise from a failure to fulfil a contractual obligation from the time of the force majeure. If the fulfilment of Oupet’s obligations is prevented for thirty (30) days due to a force majeure event, the Pet Sitter is entitled to terminate its use of the Oupet Services and obligations under these Terms and Conditions with immediate effect. This limitation of liability shall also apply in the event of casualty, loss or damaged to the User’s pet due to the force majeure.


13. Limitation of Liability and Indemnification

Oupet shall not be liable to you for any indirect, incidental, consequential, special, punitive or other similar damages, including but not limited to loss of revenues, lost profits, lost data or business interruption or other intangible losses (however such losses are qualified), arising out of or relating in any way to these Terms and Conditions or the Oupet Services, whether based on contract, tort or any other legal theory, and whether or not Oupet has been advised of the possibility of such damages. The maximum amount payable by Oupet to you for whatever reason shall be the total amount you have paid to Oupet in accordance with these Terms and Conditions. You acknowledge and agree that if you have not paid anything to Oupet, your sole remedy (and Oupet’s exclusive liability) for any dispute with Oupet is to stop using the Oupet Services and to terminate your account.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above disclaimers and limitations may not apply to you. To the extent that Oupet may not, as a matter of applicable law, disclaim any warranty or limit its liability as set forth herein, the scope of such warranty and the extent of Oupet’s liability shall be the minimum permitted under such applicable law.

You agree to indemnify, defend and hold Oupet harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any third-party resulting from or arising out of your use of the Oupet Services, or any breach by you of these Terms and Conditions, however, the foregoing does not apply if the infringement of rights is not attributable to your intentional or negligent behaviour.


14. Severability

You and Oupet agree that if any portion of these Terms and Conditions or of the Oupet Privacy Policy is found illegal or unenforceable, in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the terms, which shall continue to be in full force and effect.


15. Assignment

Oupet may assign or delegate its rights and/or obligations under these Terms and Conditions and/or the Oupet Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms and Conditions or Privacy Policy without Oupet’s prior written consent, and any unauthorized assignment and delegation by you is ineffective.


16. No Waiver

The failure of Oupet to require or enforce strict performance by you of any provision of these Terms and Conditions or the Oupet Privacy Policy or failure to exercise any right under them shall not be construed as a waiver or relinquishment of Oupet’s right to assert or rely upon any such provision or right in that or any other instance.

The express waiver by Oupet of any provision, condition, or requirement of these Terms and Conditions or the Oupet Privacy Policy shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Except as expressly and specifically set forth in this these Terms and Conditions, no representations, statements, consents, waivers, or other acts or omissions by Oupet shall be deemed a modification of these Terms and Conditions nor legally binding, unless documented in physical writing, hand signed by you and a duly appointed officer of Oupet.


17. Notices

Oupet may notify you via and via e-mail or any other means by using the contact information you have provided. All notices given by you or required from you under these Terms and Conditions or the Oupet Privacy Policy shall be in writing and addressed to: or by regular mail to Obba Ltd. Attn: Legal, Kaisaniemenkatu 13 A, FI-00100 Helsinki, Finland. Any notices that you provide without compliance with this section on notices shall have no legal effect.


18. Jurisdiction and Dispute Resolution

These Terms and Conditions shall be interpreted, construed and enforced in all respects in accordance with the laws of Finland. , unless the consumer protection legislation of the domicile of the User, who is a consumer, provides a mandatory alternative. If a dispute concerning these Terms and Conditions cannot be resolved through negotiations between Oupet and the User, the User can submit the matter to the Online Dispute Resolution of the EU Commission (https://webgate.ec.europa.eu/odr/main/?event=main.home.show); to the Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution, in which case before taking the matter to the Consumer Disputes Board, the Customer should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi), or to the consumer authority dispute body of the domicile of the Customer, if applicable and available.